Refunds and Returns Policy
Do you want to return a product?
You can manage your returns directly in your customer account. By clicking on 'Returns and Warranty' you will find all the necessary information.
Below are the specific requirements. All products supplied can only be returned by mail.
1. Returns deadline
In case of postal forwarding, the date of the postmark will be taken as proof.
Right of withdrawal of 30 days for all products purchased on Mabizone.com
Except for the cases mentioned below, all products purchased by Mabizone.com can be returned within 30 days of purchase.
With the exception of the cases mentioned below, products purchased can be returned within 14 days of purchase.
2. No right of withdrawal
In the following cases unfortunately we cannot accept the return:
The product is damaged (except transport damage)
The product is without the original packaging
The supplied accessories are incomplete
This is either a software license (ESD) or a digital product
It is one of the following products and the packaging has been opened:
Consumables (toner, filters, printer cartridges, etc.).
Items for personal use (bonnets, toothbrushes, razors, etc.).
Items used for the preparation or storage of food (blenders, frying pans, tupperware, etc.).
Products that can be returned will be refunded as follows:
Full refund at the purchase price.
The product is in the original sealed and undamaged packaging
Clothing and footwear: refund of the purchase price in the following cases: there are no traces of use, the labels have not been removed and the product is in the original packaging
Deductions depending on the condition of the goods.
The product packaging has been opened or the product has been used (exceptions: see point 2).
The package is damaged
4. Return costs
The return postage costs are generally borne by the sender. Mabistore.com assumes the shipping costs in the following cases:
If the product received does not correspond to the one ordered
In case of incorrect information in the online store
If you receive an unordered product
If you receive an incomplete product
For any controversy the Italian version of this page shall prevail.